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Italian Speaking Customer Service Advisors - Remote
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Italian Speaking Customer Service Advisors - Remote based - 6 month contract
Remote in the Algarve, Portugal
€19,000 per year including allowances
Our client in Portugal is recruiting for Italian Speaking Customer Service Advisors to work from home in the Algarve.
- Provide support for customer questions related to the use of the application, mainly through inbound calls.
- Candidates must speak Italian Native level, have previous customer service experience.
- Take incoming user requests (via telephone, email, chat), log call details into case management systems and provide response and resolution within SLA to customers.
- Aim for the highest Customer Satisfaction Surveys scores, actively updating customers with status and resolution progress reports.
- Candidates must have graduated from high school and have a clean Criminal record.
- Candidates can be located anywhere between Lisbon and the Algarve.