Italian-Speaking Customer Service Specialist - Banking

Option 1 – Accommodation Included

€1,059 gross per month

Free company accommodation

Private bedroom in a shared company apartment

Option 2 – Higher Salary

€1,391 gross per month

No accommodation included

Language: Italian + English

Industry: Banking / Customer Experience

Looking for an exciting opportunity abroad?

Join a leading international organisation in Lisbon and become part of a dynamic customer operations team supporting Italian-speaking customers.

As an Italian-Speaking Customer Service Specialist, you will be the first point of contact for customers, providing professional and empathetic support through phone, email, and chat. You will help customers resolve a wide range of banking-related queries while ensuring an excellent customer experience.

What You'll Do

Handle customer enquiries via phone, email, and live chat

Resolve customer issues efficiently, aiming for first-contact resolution

Take ownership of customer cases from start to finish

Handle complex enquiries while providing fair and appropriate solutions

Support fraud investigations, disputes, chargebacks, and complaints

Identify and appropriately support vulnerable customers

Follow established processes, policies, and risk procedures

Build trust and maintain strong customer relationships

Work collaboratively with colleagues and share knowledge

Support and coach team members when required

Adapt quickly to changing customer and business needs

Learn and use new systems, tools, and processes effectively

We're looking for someone who:

Is fluent in Italian and has good English communication skills

Has excellent verbal and written communication skills

Demonstrates empathy, patience, and a customer-focused approach

Is confident handling difficult or complex customer situations

Can make sound decisions while following policies and procedures

Is resilient, independent, and comfortable working in a fast-paced environment

Has strong attention to detail and a risk-aware mindset

Works well as part of a multicultural team

Is adaptable and willing to learn new systems and processes

Has experience with Slack, Google Workspace (G Suite), or similar tools

Salary & Accommodation

Option 1 – Accommodation Included

€1,059 gross per month

Free company accommodation

Private bedroom in a shared company apartment

Option 2 – Higher Salary

€1,391 gross per month

No accommodation included

Is fluent in Italian and has good English communication skills

Has excellent verbal and written communication skills