Polish speaking Quality Analyst - Budapest, Hungary

Come and work with us.

Are you our next Quality Analyst with Polish and English?︃︎︁︈︈︆︈︀︂︆︁︌︁︁︎︌︋︌︁︇︋︊︌︎︉︂︄︁︄︌︄︇
Do you have an analytical mind, a passion for quality, and experience in tech?
Are you looking for a new opportunity in Budapest?
Then we’d love to hear from you!

We are looking for an enthusiastic Polish and English Speaking Quality Analyst to join our Service Desk team in Budapest. As part of the QA team, you will contribute to delivering professional service functions for our partner’s project aligned with high-quality standards and contractual agreements.

As a Quality Specialist, your daily responsibilities will include:

• Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing and evaluating calls
• Provides appropriate feedback to CSR's on quality of service to ensure adherence to procedures and scripts with the aim to improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills)
• Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of monitoring
• Reports script problems or questions to appropriate areas
• Assists clients in monitoring specific programs as needed
• Communicates with supervisors on program changes, and communicates CSR actions to supervisors for performance appraisals
• Makes monthly call monitoring plan and execute this plan. Keeps track of what has been achieved
• Provides relevant information for Monthly Quality Report
• Provides feedback to training department about issues arising from monitoring which have to be picked up when new agents are going to be trained
• Acts at least half a day per week as CSR to keep up experience
• Participates in monthly calibrating sessions to ensure that scoring skills and interpretation of calls are at the same level as that of other QARs
• Takes personal responsibility to understand and comply with all company and client security requirements and policies
• Ensures that all team members comply fully with the security policies and requirements of Foundever and client, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified

What we are looking for:

• Native Polish speaker with conversational English skills
• Completed technical education, such as a technical high school diploma, vocational school, technical college degree, or a certified development program with a diploma
• At least a secondary-level vocational education or higher
• Currently based in Budapest, Hungary, or willing and able to relocate
• At least 1 year of experience as a Quality Analyst or in a similar QA role
• Strong communication, presentation, and problem-solving skills
• Proficient in Microsoft Office, especially Excel
• Excellent analytical thinking, attention to detail, and logical reasoning
• A collaborative mindset and strong willingness to learn and improve 

Benefits.

Join our team of professionals at Foundever and we will offer you:

• Stable company background: We have been part of the Hungarian market since 1999. We are part of one of the market-leading companies in the CX sector.
• Health and Well-being: Company doctor contract with ExaMed private health consultant, and support for glasses. Discount at ExaMed for private consultations. As part of our global well-being program, we use the United Heroes application, which offers challenges and articles on a healthy lifestyle. Free dental check twice per year at our contracted private dentist for you and your close family. .
• Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.), themed days in the office, online games, and challenges. Darts and table soccer in the office. Coffee (coffee machine and coffee maker), tea, and soft drinks available free of charge. Referral program, charity events.
• Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training led by our professional trainers.
• Compensation and benefits: Cafeteria (SZÉP card), team-specific bonuses, jubilee bonus, free bank account at one of the market-leading bank groups, discount in DIY store and in a hotel chain for reservations.
• Extra holidays by Foundever: We provide extra holidays in some cases and fully paid father’s leave.
• Multilingual environment: native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
• Relocation package: If you need to move to Budapest, we offer a relocation package to support your move. 

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!