DESCRIPTION
Role: German Social Media Support Agent
Location: Lisbon - office based
Salary: €18,500 gross p/a (this includes baic salary plus fixed language bonus + Transportation allowance: 720 € per year (paid in 12 instalments) + Meal allowance of 7.63 € net per working day
Working hrs: Mon-Fri between 9 to 6
Relocation package: if relocating - 2,500€ gross relo bonus paid out with 1st salary payment
We’re hiring a German-speaking Social Media Support Agent to join a fast-growing multilingual team supporting a well-known video sharing platform.
As a German-speaking Social Media Support Agent, you will provide customer support via social media channels for a major video streaming platform. You will act as a key point of contact for users, ensuring high-quality service, efficient issue resolution, and an excellent customer experience.
This role requires strong communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced, evolving digital environment.
What you’ll do
- Provide professional and accurate customer support via social media channels
- Act as a liaison between customers and internal teams to ensure timely issue resolution
- Deliver on key performance metrics including customer satisfaction, quality, efficiency, and first-time resolution
- Demonstrate ownership and accountability for customer queries and escalations
- Identify trends, recurring issues, and areas for operational improvement
- Use innovative problem-solving techniques, including root cause analysis
- Serve as a consultant to internal, cross-functional stakeholders regarding the video platform product
- Work effectively in a fast-paced, continuously changing environment
REQUIREMENTS
What we’re looking for
- Fluent German and strong English, both written and verbal
- Strong organisational skills and attention to detail
- Previous customer service experience is desired but not a must
- Background in Digital Marketing or Social Media Management (e.g. community management, content moderation, social media support) is a strong plus
OFFER
Relocation Package and Benefits
Full paid training will be provided. There is an excellent relocation package on offer which includes a relocation bonus of 2500 Euro. Besides this there are plenty of benefits including meal allowance, transport allowance, health insurance and life insurance.
Salary: €18,500 gross p/a (this includes baic salary plus fixed language bonus + Transportation allowance: 720 € per year (paid in 12 instalments) + Meal allowance of 7.63 € net per working day
About Talingual
As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com
