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Offres trouvées pour Français à Thessaloniki
1 offres trouvées
Offres trouvées pour Français à Thessaloniki
1 offres trouvées
French-Speaking Customer Service Specialist
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DESCRIPTION
French-Speaking Customer Service Specialist
Location: Thessaloniki, Greece
Salary: €1,100 gross per month, paid 14 times per year (€15,400 gross annually)
About the Role
We are looking for a motivated and customer-focused French-Speaking Customer Service Specialist to join our team in Thessaloniki, Greece.
In this role, you will provide high-quality technical customer support to French- and English-speaking customers through phone, live chat, and email. You will help resolve technical issues, answer customer enquiries, and ensure a positive customer experience while meeting established performance targets.
Key Responsibilities
• Provide professional technical customer support via phone, live chat, and email.
• Assist customers in French and English, identifying and resolving technical issues efficiently.
• Troubleshoot problems and guide customers through appropriate solutions.
• Maintain high standards of customer satisfaction and service quality.
• Meet individual and team performance targets and service-level objectives.
• Collaborate with internal teams to resolve complex enquiries and improve support processes.
• Share customer feedback and contribute to team development initiatives.
• Maintain accurate records of customer interactions and resolutions.
Skills and Qualifications
• Fluency in French and English, both written and spoken.
• Strong customer service and communication skills.
• Knowledge of technical support or help desk processes.
• Excellent problem-solving and critical-thinking abilities.
• A customer-focused approach with a professional and positive attitude.
• Ability to manage multiple enquiries and work effectively in a team.
• Strong written communication skills and attention to detail.
Experience
• Previous experience in technical customer support, customer service, or help desk operations is preferred.
• Experience collaborating with internal stakeholders and delivering effective solutions.
• Ability to work in a performance-driven customer support environment.
Compensation
• Gross monthly salary: €1,100
• Annual salary: €15,400 gross, based on 14 salary payments per year.
Location
This position is based in Thessaloniki, Greece, offering an opportunity to develop your customer service and technical support skills in an international working environment.
If you are fluent in French and English, enjoy helping people, and have a passion for solving problems, we encourage you to apply!
EXIGENCES
Skills and Qualifications
• Fluency in French and English, both written and spoken.
• Strong customer service and communication skills.
• Knowledge of technical support or help desk processes.
OFFRE
Salary: €1,100 gross per month, paid 14 times per year (€15,400 gross annually)
COMPÉTENCES
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