New
Clear search
English, Czech speaking jobs
15 job offers found
English, Czech speaking jobs
15 job offers found
pc
cancel
Dutch Customer Care Agent for Eneco in Sofia, Bulgaria
Mandatory
Optional
Advanced
Be one of the first to apply
DESCRIPTION
Come work at Eneco as a Customer Care Agent in Sofia! Use your Dutch and English skills to provide exceptional service. Enjoy great benefits and flexible working conditions. Apply now!
- Handling incoming phone calls, chats and emails regarding:
- Invoices & reminders
- Payments (payment plans, costs for deferred payments)
- Rate changes
- Complaint handling (overcharged, overpaid)
- Retention
- General questions about contracts (start/end date)
- Relocation requests
- Responding to both practical and emotional customer needs
- Reporting to the team leader
REQUIREMENTS
- Education: Secondary school diploma required, bachelor's degree preferred
- Languages: Native Dutch (spoken and written) and communicative English
- Experience with CRM systems and strong PC skills
- Excellent writing skills with good structure and vocabulary
- Empathy, self-confidence, multitasking, strong communication skills, flexibility and motivation
OFFER
- Full-time or part-time contract options
- No work on Sundays
- Initial paid training in 2 modules
- Private health insurance
- Relocation package
- Performance-based bonus
- Hybrid work option
SKILLS
Customer Servie
Detail Oriented
Customer Support
Communication
Top companies hiring:
Be one of the first to apply