Location: Onsite in Cork, Ireland

Salary: €33,900 gross p/a + performance bonus + one time €1000 gross sign on bonus

Employment type: Permanent position

If you enjoy complex problem solving and would love to advance your technical support skills, including gaining expertise in APIs, expanding fraud detention skills, then you will love this job! 

We are currently looking for passionate Customer Support Specialists to join our growing Cork team, supporting one of our most exciting clients - a giant in the fintech industry.

As a Customer Support specialist in the fintech industry everyday will be a different and exciting day. You’ll be the face of one of the world’s top payment processing brands: you will help users investigate, researching and identifying issues. You will be a point of reference and trust for them. Talking on the phone or via email with different people and facing different situations, you’ll have the opportunity to improve your communication and problem solving skills day by day. 

You will be part of a friendly, smiling and genuine team, with people always ready to help each other. Your manager and colleagues will always be there for you.

The well-being of our employees is fundamental for us at TELUS Digital. Working hard doesn’t mean not having fun. There are so many other things to get involved with! You will have the opportunity to be part of our engagement team as well, to make the working environment joyful and fun.

We provide regular internal training sessions to help you expand your knowledge in various key areas such as language skills, presentation skills, Google Sheets, and more.

We value internal growth and offer frequent opportunities for career advancement, especially in Quality assurance and Leadership positions. 

We believe your individual background, perspective and experience is a strength for our business and can help us create the ideas of tomorrow. 

As part of the customer support team, you might get involved in many different projects, such as helping improve process efficiencies or improving the overall customer experience. 

Apply now and if you're successful with your initial application, our recruitment department will be in touch within 7 days. 

TELUS Digital Ireland is a multilingual provider of digitally-enabled customer experience and IT solutions. The company has more than 1,800+ team members across Ireland, with locations in Dublin, Cork and Ballina. 

TELUS Digital serves clients in over 50 languages and empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. We partner with some of the world’s most disruptive brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. 

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviours that are reflective of our values:

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.