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368 job offers found
Job offers found for English and 1 other languages
368 job offers found
problem-solver
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DESCRIPTION
At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.
Top reasons to work with TDCX:
-Attractive remuneration and great perks
-Comprehensive medical, insurance, and social security coverage
-World-class workspaces
-Engaging activities and recognition programs
-Strong learning and development plans for your career growth
-Positive work culture that enables your future
-Easy-to-access location with direct public transport links
-Flexible working arrangements
-Coaching and mentoring from experts in your field
-Join a global company, winner of hundreds of industry awards
What is your mission?
-Responsible for the day to day management of a Sales Team to ensure that KPIs are met.
-Work closely with the teams to achieve quarterly targets specified by the Client.
-Contribute to Business Reviews and overall reporting of the team performance.
-Establish work procedures and processes that support the company and departmental standards, procedures, and strategic directives.
-Ensure that the feedback provided to the team members on their performance is accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
-Identify training needs and work with the training department to organize training/ online learning for the team members.
-Enhance the performance of team members through the use of call monitors, team briefings, and monthly coaching sessions.
-Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization.
REQUIREMENTS
Who are we looking for?
-Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional -Degree, Master's Degree in any field.
-Preferably 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
-Strong time management skills and motivation to exceed expectations
-Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
-Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
-Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
-Excellent verbal and written communication skills in English and the language of supporting market
SKILLS
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