Location: Sofia, Bulgaria

Salary: 3,700 BGN gross/month + 2,000 BGN gross sign-on bonus (for August & September starters)

Start date: Multiple start dates available

Work model: On-site

We are growing!

Our brand-new client is a leading tobacco company dedicated to providing exceptional products and services to customers worldwide. We are looking for a motivated Slovenian-speaking Customer Service Representative to join our dynamic team in Sofia and provide outstanding customer experiences.

Your day-to-day:

• Assist customers via email, chat, and phone, ensuring a positive and professional service experience.
• Maintain an in-depth understanding of products, the brand, and the industry to provide accurate information.
• Conduct research to gather relevant information and provide correct, tailored responses.
• Manage customer inquiries in a timely manner, documenting cases in CRM systems.
• Collaborate with your team to maintain high service standards.

What you bring:

• Near-native Slovenian (C1) and good English skills (B2).
• Excellent communication and problem-solving abilities.
• Previous experience in customer service or a similar role is an advantage.
• Strong computer skills, including MS Office and CRM tools.
• Attention to detail and the ability to work independently and in a team.
• High school diploma or higher education.

What we offer:

• Competitive salary: 3,700 BGN gross/month + monthly performance bonuses.
• Sign-on bonus: 2,000 BGN gross for August & September starters.
• Relocation package:
• 14 nights in a city centre hotel (breakfast included).
• Flight cost reimbursement (up to €250 after 6 months).
• Assistance from a dedicated relocation expert (airport pick-up, apartment support, 24/7 availability).
• Option for salary advance (€540 net) upon request.

Additional benefits: 

• Private health and life insurance, Multisport card, transport allowance, €25/month internet allowance, bonus for important life events, extra paid leave for education, company discounts, team events, and more.
• Training: Fully paid 3-week training + 1-week nesting.
• Modern office in a convenient location close to public transport.
• Career growth opportunities through continuous training and professional development programs.
• Working hours: Monday–Saturday, 09:00–23:00; Sunday, 10:00–19:00 (rotating shifts).

If you are customer-focused, detail-oriented, and ready to start a new chapter in Bulgaria, apply today and become part of a global leader in customer experience!