Driven by Intelligence. Powered for the Future.

Autel is a global tech innovator in automotive diagnostics and smart mobility. With 2,000+ talents across 70+ countries, we fuse AI, big data, and cloud to drive the next generation of intelligent vehicles.

What You'll Do

• Provide remote support to customers in the European market.
• Manage the ticketing system: create tickets, assign tasks, track progress, and ensure proper closure.
• Cross-team coordination: work closely with European product managers, HQ technical support, and the sales team to resolve complex issues.
• Support presales activities: introduce product features, explain application scenarios, etc.
• Support aftersales activities: troubleshoot common issues, provide operational guidance, and coordinate spare parts/return & repair processes.
• Create and maintain dealer training materials (FAQ, quick guides, operation manuals).
• Collect feedback from distributors and regularly summarize common issues and market trends in Europe.

You Are

• Strong communication and collaboration skills, with a willingness to learn quickly.
• Experience with ticketing systems or customer support platforms is preferred.
• Spanish speakers preferred; English proficiency required.
• Additional European languages are a plus.
• Willingness to travel moderately within Europe.
• Experience in the automotive aftermarket, dealer/channel support, technical support, or related fields is preferred.

Why Join Autel

• Participate in the rapid development of the European new energy and diagnostics market.
• Collaborate with outstanding talents from around the world in an international work environment.
• Achieve your career dreams with excellent development opportunities.
• Receive a highly competitive salary and benefits package.

Location: Paris, Île-de-France, France

Start Date: As soon as possible

Working Hours: Full-time

Apply now and join Autel Intelligent Technology to create a smarter future together!

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