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English speaking jobs in Katowice
1 job offers found
English speaking jobs in Katowice
1 job offers found
DESCRIPTION
Your responsibilities
- Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.
- Follow established procedures to address customer needs promptly and professionally.
- Process warranty claims and coordinate repair services for customers.
- Provide technical troubleshooting support and guidance.
- Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.
- Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.
- Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests.
REQUIREMENTS
- C1/C2-level proficiency in German language, both written & verbal.
- B2 English language skills.
- Comfortable working with multiple systems and platforms (e.g CRM, WebChat, Review Sites).
- Competence in Microsoft Office.
- Ability to empathize with customers while maintaining an objective perspective.
- Excellent telephone manner and ability to handle queries quickly and efficiently.
OFFER
- Work in a modern office at Global Office Park, right in the heart of Katowice.
- Benefits package: private medical care (LuxMed), MyBenefit cafeteria, life insurance, language training.
- Attractive bonus for recommending your friends to work with us.
- Friendly, international work environment.
- Many opportunities for career development.
SKILLS
Customer Service
Problem-Solving
Fluent In German
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