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English speaking jobs in Katowice

1 job offers found

English speaking jobs in Katowice

1 job offers found

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Customer Service advisor with German

Katowice, Poland

Mandatory
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English speaking jobs in Katowice. We are the most trusted international job board, offering the best jobs in Katowice for English speakers at top companies! Use your language skills to find the right position and find your next experience abroad. Search through a wide variety of Katowice English speaking jobs to find the perfect job for you - the positions are available in various sectors and for different levels. We upload our job board with new offers of English jobs in Katowice every day, so make sure to check regularly!

Customer Service advisor with German

Mandatory
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DESCRIPTION
Your responsibilities
  • Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.
  • Follow established procedures to address customer needs promptly and professionally.
  • Process warranty claims and coordinate repair services for customers.
  • Provide technical troubleshooting support and guidance.
  • Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.
  • Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.
  • Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests.
REQUIREMENTS
  • C1/C2-level proficiency in German language, both written & verbal.
  • B2 English language skills.
  • Comfortable working with multiple systems and platforms (e.g CRM, WebChat, Review Sites).
  • Competence in Microsoft Office.
  • Ability to empathize with customers while maintaining an objective perspective.
  • Excellent telephone manner and ability to handle queries quickly and efficiently.
OFFER
  • Work in a modern office at Global Office Park, right in the heart of Katowice.
  • Benefits package: private medical care (LuxMed), MyBenefit cafeteria, life insurance, language training.
  • Attractive bonus for recommending your friends to work with us.
  • Friendly, international work environment.
  • Many opportunities for career development.
SKILLS
Problem-Solving
Fluent In German

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