NETFLIX, focusing on account management, billing support, and technical troubleshooting. This is a remote role based in Greece, where you’ll interact with German speaking users and communicate internally in English when necessary.

Your Responsibilities

• Answer incoming calls from German speaking customers regarding account, billing, and technical issues
• Assist with login problems, subscription changes, account settings, and payment updates
• Handle technical issues such as app errors, device compatibility, or access interruptions
• Escalate complex queries to internal support teams (in English) via chat
• Follow internal quality and communication guidelines in all interactions
• Participate in weekly team meetings and monthly internal webinars

• Fluent German (C2) and confident English (B2) for reading documentation and internal communications
• Solid PC skills and the ability to learn new systems quickly
• Clear, calm, and professional communication style
• Ability to troubleshoot technical issues in a structured and logical way
• No previous experience required, but familiarity with the platform as a user is an advantage

• 3 Month Shared free accommodation or 2 Month free in Studio flat.
• Base salary: €1,300 gross/month
• Performance bonus: Up to €145/month
• Fully remote (within Greece)
• Paid training included
• Internal knowledge-sharing and upskilling via regular meetings and webinars
• All equipment provided (computer, headset, etc.)
• Opportunities for internal mobility across support channels (voice, chat, email) depending on business needs