-Handles inquiries via phone, chat and email from customers and/or internal parties.

-Contract management: contract entry, price checking, contract clearing compliant with Eaton's policies

-Complaint handling

-Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project

-Handles a variety of pre-sales or post-sales service functions

-Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.

-Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines

-Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships

Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward

system (E-Stars)

• Employee Wellbeing Support: Access comprehensive support programs designed to enhance

your overall wellbeing

• Family Friendly: Enjoy a family-friendly environment with policies that support work-life

balance

• Talent Management and Career Development: We are dedicated to your professional

growth, with a strong focus on internal mobility, continuous learning, and peer coaching

• Dog-Friendly: Bring your furry friend to work in our dog-friendly office

• Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill

room for your comfort and convenience

• Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed

• Social Responsibility: Join a socially responsible organization committed to making a positive

impact

• Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing

your hard work and contributions