What you can expect

As a customer service representative at Viaplay, you will handle user inquiries across various communication channels: voice, email, chat and social media.

What you'll do

• Registration and Sign in Guide user’s trough account setup and login issues; 
• Streaming Troubleshoot streaming quality, buffering or content playback problems; 
• App & Device support Provide assistance on compatibility, installation and device settings; 
• Account and Payment Help users manage subscriptions, update payment menthods and resolve billing issues; 
• Pause and Cancellation Assist with subscription pauses or cancellations; 
• Feedback Collect and communicate user feedback for platform improvements.

What you'll need

• Native Danish speaker; 
• Fluency in English (B2 level mandatory); 
• High school diploma required; 
• Excellent communication and interpersonal skills and team spirit; 
• Able to handle confidential and/or highly sensitive information; 
• Interest in Movies, Series, and Sports; 
• Experience in Customer Service (preferred).

Benefits

• Work location: Lisbon – one of the best and sunniest places to live in Europe; 
• Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments); 
• One flight per year to your home country (within Europe); 
• Health insurance from day one in the company; 
• Ongoing certification and training opportunities; 
• Refer a Friend Program with attractive incentives; 
• Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, workshops and much more.