Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.   

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in electric cars.   

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.   

- Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands 

- Log call details onto call management systems and provide response and resolution within SLA 

- Maintain service and product knowledge and expertise associated with applications specific to individual customers 

- Ensure contractual SLA is maintained 

- Provide cover for other Agents in their absence, either within the same team or across teams 

- Understand and comply with administrative duties including holiday, sickness and overtime 

- Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction 

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.   

  - Are proficient or bilingual in Danish and are fluent in English 

- Have 1 year working experience in Customer Service 

- Posses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration 

- Have good disposition to work in a customer service environment 

- Can take ownership and progress calls to resolution or to escalate call to resolution 

- Experience in the automotive industry 

- Have working experience with electric vehicles or possess your own 

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.   

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.   

- Full-time 39 hours/week permanent contract: Monday to Friday 08:00 to 18:00 

- Competetive salary + bonus 

- Central location in Barcelona 

- Full paid training on the company and the project you'll be working on 

- Career development programs and specialized courses 

Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic –speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.  

- Have 1 year working experience in Customer Service 

- Posses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration 

- Have good disposition to work in a customer service environment 

- Can take ownership and progress calls to resolution or to escalate call to resolution 

- Experience in the automotive industry 

- Have working experience with electric vehicles or possess your own 

- Full-time 39 hours/week permanent contract: Monday to Friday 08:00 to 18:00 

- Competetive salary + bonus

- Central location in Barcelona 

- Full paid training on the company and the project you'll be working on 

- Career development programs and specialized courses