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It Knowledge jobs abroad
236 job offers found
It Knowledge jobs abroad
236 job offers found
DESCRIPTION
As an End User Computing Specialist you provide team members and leaders with hardware and software onsite or remote high quality support; you will ensure that systems are working properly according to company standards.
Please note that a valid right to work in Ireland is mandatory, as TELUS Digital is unable to provide assistance with obtaining work permits.
KEY RESPONSIBILITIES:
- Provide technical guidance and support to end users to create a positive customer experience
- Configure computers with its proper operating system and tools according to account/department needs
- Provide end user support to enable access to tools or troubleshoot hardware/software malfunctions
- Support the migration of users to new hardware or tools
- Provide onsite support to resolve malfunctioning switch or internet outage, escalating any unresolved issues
- Support asset management tasks if required by the region
REQUIREMENTS
- English level B2
- Valid work permit for Ireland
- 1+ years of work experience in IT is required
- Studies in Information Technology or equivalent
- Technology certifications are desirable (A+, ITIL, PDQ inventory, computer maintenance or equivalent)
- Ability to work independently with minimal supervision. While supporting and collaborating effectively with team members, maintaining a strong focus on customer needs and satisfaction.
- Computer support skills (configuration, troubleshooting, and maintenance)
- Knowledge in Windows and Microsoft tools
- Knowledge of Google Suite is desirable
- Technology monitoring skills are desirable
- End user support and customer service skills, including effective communication with stakeholders
- Bomgar management is desirable
- Ability to document current and new processes
*Kindly attach your updated CV in English.
SKILLS
It Skills
Advanced Computer Knowledge
Computer Literacy
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