Location: Sofia, Bulgaria

Salary: €1,230 gross per month, with relocation assistance

Join Our Game Support Team!

Are you passionate about gaming and enjoy helping others? Do you speak Arabic fluently and have a good command of English? This is an exciting opportunity to join an international team in Sofia, Bulgaria, as a Back Office Gaming Support Specialist.

Become part of a supportive, dynamic environment where you can develop your skills, contribute to an outstanding player experience, and build your career in the gaming industry.

Your Responsibilities

Assist players with any issues or concerns they may encounter.

Provide excellent player support and ensure a positive gaming experience.

Listen to player feedback and share valuable insights with the relevant teams.

Work collaboratively with colleagues to improve support processes and service quality.

Approach every situation with empathy, professionalism, and a player-first mindset.

What We're Looking For

Fluency in Arabic and a good command of English.

A genuine interest in gaming and an understanding of gaming communities and player expectations.

Strong empathy and the ability to understand issues from the player's perspective.

An understanding of player support and customer service principles.

A positive attitude and a genuine desire to help players.

A collaborative mindset and a willingness to contribute to the team's success.

What We Offer

Fully paid training to help you get started.

A stable job with opportunities for career development.

A gross monthly salary of €1,230.

Relocation assistance to support your move to Sofia, Bulgaria.

Additional health insurance.

Access to more than 50 benefits and services to choose from.

A positive, international working environment.

Ongoing support, training, and learning opportunities.

Employee referral bonuses.

A genuine interest in gaming and an understanding of gaming communities and player expectations.