Join a dynamic project within the entertainment and streaming industry, assisting customers across multiple channels while ensuring a seamless viewing experience. Benefit from paid training, relocation support, and the opportunity to grow within a global customer experience environment.

About the company

Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.

What will you do?

Handle customer inquiries via voice, email, chat, and social media

Guide users through account registration and sign-in processes

Troubleshoot streaming quality, buffering, and playback issues

Provide support with app installation, device compatibility, and settings

Assist customers with subscription management, payment updates, and billing issues

Support users with subscription pauses and cancellations

Collect and communicate user feedback to contribute to platform improvements

Ensure high-quality service and efficient response times across all channels

Candidate profile

Fluent in Danish and English, both written and spoken

Strong communication skills and customer-oriented mindset

Previous experience in customer service is an advantage

Able to handle technical troubleshooting in a structured and patient manner

Comfortable working in a fast-paced, international environment

Flexible and available to work rotational shifts

Employer offers

Accommodation in one of the company’s shared apartments

Reimbursed flight ticket after 9 months

Paid training and continuous coaching

Permanent employment contract

Private health insurance after 6 months

Portuguese language courses and social activities

International work environment with career development opportunities

40 hours per week (8 hours per day plus lunch break)

Rotational shift pattern, Monday to Friday between 10:00 and 22:00

About Lisbon

Lisbon offers the perfect balance between city life and coastal living, with a mild climate, vibrant cultural scene, and welcoming international community. Enjoy historic neighborhoods, ocean views, and a high quality of life while building your international career.

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic–speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,000 candidates secure their dream jobs.

Relocation Package: Flight reimbursement up to €350, airport transfer, help with documents, optional shared housing €280/month (deducted from payslip) 

Benefits: Social events and activities, daily meal allowance, Portuguese language course 

Working Hours: 40h/week, shifts may vary