CRM Executive Bilingual - English & French

Tech4sGroup, a fast growing and innovative service provider with Headquarters in Cyprus and a representative office in Malta is looking for passionate team members to join their extraordinary teams! 

What we do: 

Our goal is to provide tech oriented and high-quality services enabling our clients’ growth and success.

Our team consist of IT, Marketing, eCommerce & other high calibre professionals with experience in different industries.

Due to continuous growth, we are seeking to hire a Bilingual FR/EN CRM Executive to join our headquarter office!

Grow with us #tech4s

Your role at Tech4sGroup:

• Delivering all CRM activities on behalf of our customers across multiple markets – including e-mail, direct mail, SMS marketing, on-site messaging, web push, loyalty programme(s) and other activity streams as required
• Content writing – you will deliver high-quality content for all the different communication channels used by our partners
• Participating in the creation of the promotional calendar and be responsible for its execution ensuring that all bonuses, promotions and campaigns are delivered in due time
• Driving forward the performance of email marketing in terms of Open Rate, Click Through Rate and ROI whilst reducing unsubscribe rates
• Tracking all campaigns and report performance regularly
• Implementing testing plans to develop rich and dynamic content, subject lines and promotional offers
• Creating and implementing automated lifecycle communication funnels
• Monitoring customer experience across all channels and markets and make changes where required through support teams to ensure any sub-optimal items/processes/pages/etc. are optimized
• Staying up to date on the best CRM industry practices and survey the competition

Profile Requirements:

• Work experience in a marketing / CRM team, either agency or client side, specialising in the online sector is mandatory
• Experience in actively using and optimising CRM techniques including segmentation, campaign planning, implementation, and evaluation
• Good IT skills including strong experience of Microsoft 365 (Excel, Word, Outlook, PowerPoint, Sharepoint…)
• Bilingual French/English (Native Canadian would be considered a plus)
• Copywriting experience
• Experience with the CRM tool Emarsys or similar
• HTML basic knowledge would be considered a plus