HIGHLIGHTED
business
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DESCRIPTION
- Responding to client account queries via Email, Telephone calls, and Chat politely and professionally.
- Open and maintain customer accounts by recording account information.
- Resolving product and service problems by clarifying the customer's complaints, determining the cause, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Contributing to team effort by accomplishing related results as needed.
- Managing large amounts of incoming calls, emails, and chats.
- Identifying and accessing customers' needs to achieve satisfaction.
- Following communication procedures, guidelines, and policies.
REQUIREMENTS
- German Native + English B2
- Willing to relocate to Cyprus.
SKILLS
ARE YOU THE PERFECT CANDIDATE?
