Czech/Slovak VIP Account Manager

Warsaw,
Poland

Mandatory
Optional
Proficiency
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DESCRIPTION
We’re an international software development and digital solutions company driven by 1,300 talented professionals across Cyprus, Poland and Portugal.
Here, everything moves at rocket speed: driving innovation, pioneering projects, and fast-tracking careers.
Together, we turn ideas into action—let’s get started!

We are looking for a Czech/Slovak VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value.

Responsibilities:

  • Being able to search and find for solutions of customers’ issues
  • Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs
  • Monitor customers’ performance & behaviour in order to evaluate bonus crediting
  • Ensure that products’ compliance is being followed according to relevant regulations
  • Previous experience as a Sales agent will be considered as an advantage
  • Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month)
REQUIREMENTS
  • Proficiency in English and Czech/Slovak both written and spoken
  • Proactive person with good support / sales skills
  • Strong communication and negotiation skills
  • Attention to details
  • Previous experience will be considered as an advantage
OFFER
  • Competitive salary and monthly KPIs Bonus
  • Working in a dynamic International company
  • Ability of career and professional growth within the company
  • Social benefits and team buildings
  • Sunny, spacious office
SKILLS
Sales
Account Management
Vip Customer Service

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