Dutch Speaking Service Desk Representative

 

 

Cognizant is one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. We are all over the world, representing the company within Europe with 16 offices. Our Services: Digital Business, Digital Operations, Digital Systems & Technology, Cognizant Consulting. Cognizant Hungary is an outstanding participant of the Hungarian SSC (Shared Service Center) market since 2008 providing multilingual IT services with almost 1000 employees.

 

Job details

Job location: Budapest, Hungary, 9th District, Mill Park office building

Role type: permanent

Full time employment, 40 hours/week

Job responsibilities

 

Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)

Handling end-user calls and web queries via tools, phone and email

Documentation and precise administration, logging of calls on the ticketing tool

Delegation of problems which cannot be resolved on first level to the competent Level 2 teams

Keep the user informed, own and follow-up ongoing cases

Maintaining and improving customer satisfaction level

Advanced or native in DUTCH language and you have upper-intermediate English language skills

Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST

A university graduate - fresh graduates are welcome!

You have willing-to-learn attitude & customer focus mindset

Excellent communication skills – both written and spoken

Flexible, multitasking, dynamic personality, team player attitude

You have logical thinking, good problem solving skills

Open for working in shifts