Finnish Speaking Customer Service Agents - Office based

Finnish Speaking Customer Service Advisors – Office based

Riga, Latvia

€Competitive

Due to expansion are client is recruiting Finnish Speaking Customer Service Advisors for their office in Riga.

Candidates must speak Finnish to minimum C1 level and B2 English level.

Ideally candidates will have some customer service experience but it is not essential as training will be given.

Job Overview

• Answer calls from customers with questions and give end users the answers they need.
• Document case resolutions in the contact centre application based on phone, email, chat, and other customer communications.
• Ascertain that cases are settled in accordance with the company policies
• Assign priority issues to the immediate lead as appropriate, in accordance with client expectations.
• Communicate effectively with internal and external contacts
• Provide excellent customer satisfaction, meeting quality standards on all handled contacts
• Handle contacts while maintaining the project's defined targets: response time, handle time, and resolution rate aligned with benchmarks.