French & Flemish-speaking Team Leader in Lisbon, Portugal

Lead, coach, and develop a team of Technical Support Advisors while driving performance and delivering an outstanding customer experience. This is an excellent opportunity to develop your leadership career in a dynamic and multicultural environment.

About the company

Our client is a global provider of business process outsourcing (BPO) solutions, specializing in customer service, sales, and technical support. With operations in more than 20 countries, they employ over 130,000 professionals delivering high-quality services for major international brands across diverse industries.

What will you do?

Lead, motivate, and coach a team of Technical Support Advisors

Monitor team performance and ensure KPIs and quality targets are achieved

Conduct regular one-to-one meetings, coaching sessions, and performance reviews

Support the team with technical escalations and complex cases

Collaborate with Operations, Quality, and Training teams to drive continuous improvement

Create a positive, customer-focused, and high-performing team environment

Candidate profile

Native or fluent French and Flemish (C1/C2)

Good command of English

Minimum 2 years of experience as a Team Leader in a Technical Support environment

Strong leadership, coaching, and people management skills

Excellent communication and problem-solving abilities

Experience working in a KPI-driven environment

Employer offers

Opportunity to join a growing international project

Competitive benefits package

Paid onboarding and continuous training

Career development opportunities

Dynamic and multicultural work environment

Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,500 candidates secure their dream jobs.

Position: Team Leader

Markets: French & Flemish

Salary: 1500€ gross/month

Language complement:150€/ month

Performance bonus: 200€/ month

Working hours: Monday to Friday 9am to 10pm (rotative shifts)

Work model: On-site

Languages: French + Flemish – both mandatory, plus English

Experience: Proven Team Leader / supervisory experience, ideally within a customer service, contact centre or automotive environment

Start date: ASAP

• Health insurance granted after 1 year in the company

Benefits

• Fixed working schedule: Monday–Friday, between 08:00–17:00

• Casual and youthful team culture

• Long-term employment with a stable team (low turnover)