French Technical Support Agent in Lisbon (Search Engine)

Join a leading French multinational outsourcer to support one of the world’s most widely used search engines in Lisbon. In this role, you will provide professional French-language assistance to users and advertisers while ensuring the best customer experience.

Main tasks:

• Deliver high-quality technical support via phone, chat and email to French-speaking customers and digital advertisers.
• Assist with account setup, pre-sales questions and digital marketing campaign optimization.
• Troubleshoot technical issues, document case information and follow escalation processes to resolution.
• Collaborate with technicians and update internal ticketing systems in English.
• Maintain customer satisfaction, adhere to quality guidelines and represent the company professionally.

• Native-level French (C2) with strong English (C1).
• Experience in customer service or technical support; knowledge of digital marketing is an advantage.
• Excellent communication and writing skills; patient, proactive and detail-oriented.
• Strong problem-solving ability and willingness to learn technical concepts.
• EU passport or valid residence permit and willingness to relocate to Lisbon.
• Ability to maintain confidentiality of sensitive information and follow processes.

• Competitive salary with performance bonus and shift allowances.
• Long-term accommodation in Lisbon or Porto included.
• Private health insurance with dental plan after 6 months.
• Paid training and opportunities for career growth and international mobility.
• Multicultural and supportive work environment with colleagues from 15+ countries.
• Modern office in Lisbon offering employee discounts, events and mobility programs.