German-Speaking Account Manager – Customer Success & Optimis

Location: Barcelona, Spain

Salary: €30,000 gross per year + up to €3,500 gross annual performance bonus

About the Role

Are you passionate about customer success, relationship management and driving business growth? We are looking for a motivated German-Speaking Account Manager to join our team in Barcelona, supporting hosts in the property and hospitality sector.

In this role, you will build strong client relationships, optimise account performance, improve customer satisfaction and identify opportunities for growth. You will work closely with internal teams to deliver an excellent customer experience while contributing to retention and business success.

Key Responsibilities

Account Management & Customer Success

Build and maintain strong, long-term relationships with newly onboarded and existing hosts.

Proactively address client questions, concerns and business needs.

Provide tailored advice to improve listing quality, account performance and customer satisfaction.

Identify opportunities to strengthen client retention and drive account growth.

Pipeline Management & Performance

Manage a portfolio of high-value accounts, ensuring consistent progress towards business objectives.

Use Salesforce and other CRM tools to track account activity, monitor progress and manage client workflows.

Meet or exceed individual outreach targets, engagement KPIs and performance goals.

Proactively engage with clients to identify opportunities for optimisation and growth.

Collaboration & Continuous Improvement

Represent the Voice of the Customer by sharing feedback and identifying opportunities to improve products, processes and services.

Collaborate with sales teams, programme managers and internal stakeholders to achieve shared goals.

Stay up to date with industry trends and emerging tools to enhance customer success.

Participate in ongoing training, professional development and knowledge-sharing initiatives.

Requirements

1–2 years of experience in Customer Success, Account Management, Sales or another client-facing role.

Bachelor's degree or equivalent practical experience.

C2-level German and proficient English skills.

Excellent communication, relationship-building and problem-solving abilities.

A track record of meeting or exceeding sales targets in a fast-paced, performance-driven environment.

Strong organisational skills and the ability to manage multiple client accounts simultaneously.

Excellent written, verbal and telephone communication skills.

Desirable Skills & Experience

Experience with Salesforce (SFDC), Mixmax or other CRM and customer success platforms.

Background in hospitality, property management or related industries.

A proactive, solution-oriented mindset with a focus on continuous improvement.

Strong emotional intelligence and the ability to build trusted client relationships.

Critical thinking and the ability to make data-driven decisions.

Entrepreneurial spirit, adaptability and a collaborative approach to teamwork.

Open-mindedness and a willingness to learn and develop professionally.

What We Offer

Competitive salary: €30,000 gross per year, plus up to €3,500 gross annually in performance bonuses.

Full-time employment: 39 hours per week in Barcelona.

Office-based role: With a progressive pathway towards a potential hybrid working model.

Relocation support: Assistance available for candidates relocating from outside Spain.

Referral programme: Earn up to €2,000 for successful referrals, depending on the language and project.

Training and development: Access to sales training, professional development and certifications.

Career progression: Clear growth opportunities supported by coaching and a motivating team environment.

Prime location: Work from a centrally located Barcelona office.

1–2 years of experience in Customer Success, Account Management, Sales or another client-facing role.

Bachelor's degree or equivalent practical experience.

C2-level German and proficient English skills.