DESCRIPTION
Join a leading global courier and logistics company. Known for its express delivery services and real-time tracking, this multinational corporation helps individuals and businesses move goods efficiently across more than 220 countries and territories. Your Role:
As a Customer Expert, you will handle customer interactions and provide support via phone, email, and back-office tasks.
- Handling package pickup and delivery requests, as well as shipment tracking and tracing (from basic to complex queries).
- Processing claims, managing billing and invoice inquiries, and addressing global pricing questions.
- Providing technical support for company systems, assisting with account setup and onboarding, and resolving customer complaints.
- Maintaining high levels of empathy, ownership, and efficiency during every interaction, strictly following quality guidelines.
REQUIREMENTS
- Languages: A minimum proficiency of C1 in Italian and a minimum of B2 in English. You must pass a language proficiency test prior to assignment.
- Communication: Significantly advanced oral and written communication skills.
- Technical Skills: Relatively advanced PC knowledge, including a typing speed of at least 25 words per minute (wpm) with 85% accuracy.
- System Navigation: Basic familiarity with customer communication and tracking systems is required before training (full access and usage granted post-training).
OFFER
- Competitive salary with performance-based incentives
- Fully remote – Work from Home from Greece
- Relocation support available for candidates moving to Greece
- Comprehensive training program to prepare you for success
- Work with an international team at the world’s leading customer support company
- Career growth opportunities within a global organization
SKILLS
ARE YOU THE PERFECT CANDIDATE?
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