Italian Speaking Service Desk Representative

About Cognizant

Cognizant is one of the world’s leading IT professional services companies, helping clients transform their business, operating, and technology models for the digital era. Our industry-based, consultative approach enables organizations to envision, build, and run more innovative and efficient businesses. Cognizant operates globally, with a strong European presence across 16 offices. Our services include Digital Business, Digital Operations, Digital Systems & Technology, and Cognizant Consulting.

Cognizant Hungary has been an important player in the Hungarian Shared Service Centre market since 2008, providing multilingual IT services. Today, nearly 1,000 employees work in our Budapest office, supporting international clients in a dynamic and multicultural environment.

Position Overview

For our office in Budapest, Hungary, we are looking for Italian speaking Service Desk Representatives to join our IT support team. In this role, you will act as the first point of contact for our clients, supporting them with IT-related issues and ensuring a high level of customer satisfaction. This is a full-time, hybrid position (during training full time office, afterwards 3 times office and 2 times home office)

Key Responsibilities

· Provide first-level IT support as the initial point of contact for customers

· Handle end-user requests via phone, email, and ticketing tools

· Accurately document and log incidents and requests in the ticketing system

· Escalate issues that cannot be resolved at first level to Level 2 support teams

· Take ownership of cases and follow up until resolution

· Keep users informed throughout the resolution process

· Contribute to maintaining and improving customer satisfaction

Requirements

· Excellent written and verbal communication skills in Italian

· Upper-intermediate English language skills

· Customer service experience is an advantage

· Experience in Service Desk or IT support is an advantage

· High school diploma or higher education

· Willingness to work in shifts, including a 24/7 schedule

· Strong communication skills and customer-focused mindset

· Flexible, open-minded personality with a can-do attitude

· Multilingual and multicultural working environment

· Pleasant and inspiring workplace with modern technologies

· Easy-to-access location and modern office building

· Competitive salary and cafeteria benefits

· Medical benefits and additional perks

· Free sport allowance near the office and discounted All You Can Move SportPass

· Reimbursable language courses

· Team events and company events

· High-value awards and recognition programs

· Annual performance bonus and annual salary review