DESCRIPTION
Are you tech-savvy and people-oriented? Do you want to grow your career in technical support while developing your customer service and sales skills – and get rewarded for it?
Our client is looking for Norwegian-speaking talent to join their expanding team in Warsaw! In this hybrid role, you'll combine customer support with soft sales – helping customers solve technical and billing issues while also identifying opportunities to recommend new products and services. And yes – there’s commission potential for every successful upsell.
About the role
As a Technical Support Agent, you'll provide 1st and 2nd line support for customers on-site in Warsaw. No two days are the same – you'll troubleshoot, assist, advise, and upsell in a fast-paced, rewarding environment where both customer satisfaction and performance bonuses are key.
Why join?
- Fixed base salary + possibilities for commison
- Work for a global company that partners with iconic brands
- Clear development paths and continuous training
- Be part of a vibrant, international work culture
Your main responsibilities will include:
- Providing 1st and 2nd line technical support to customers
- Resolving billing issues and troubleshooting technical problems
- Offering top-tier customer service across multiple channels
- Recommending products and services based on customer needs (soft sales)
- Communicating professionally in both Norwegian and English
- Working full-time in rotating shifts, including some weekends
Take your next step in a company that values both your tech skills and your people skills – and rewards you for going the extra mile.
REQUIREMENTS
Candidate profile
- C1 level proficiency in Norwegian, strong B2 level in English
- Strong technical skills and problem-solving ability
- Comfortable with soft sales and meeting sales targets
- Confident communicator with persuasive abilities
- Financially prepared to relocate to Poland
- Flexibility to work across various shifts, including weekends
OFFER
Employer offers
- Full-time position (40 hours/week, Mon–Sun shifts)
- On-site work in a modern Warsaw office
- 3-month probation followed by a 12-month contract
- Relocation package: Flight tickets + 2 week hotel stay (twin room)
- Inclusive and international work environment
About Warsaw
Warsaw, the capital of Poland, combines rich history with modern urban life. A vibrant city with a growing expat community, affordable living, and great infrastructure, Warsaw offers a dynamic lifestyle, excellent transport links, and a thriving tech and business scene.
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic-speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.
SKILLS
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