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Danish-speaking Travel Support Agent to Barcelona, Spain
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DESCRIPTION
Are you an empathetic problem-solver with excellent communication skills and a passion for teamwork? Join our team and help us deliver exceptional customer experiences worldwide.
Key Responsibilities:
- Understand and identify customer needs, providing tailored solutions.
- Act as a mediator between international travelers and accommodation suppliers, ensuring top-tier customer service.
- Address inquiries about services, payments, and technical requirements via email and phone, following established processes.
REQUIREMENTS
Requirements:
- Native Danish speaker with proficiency in English.
- Exceptional written and verbal communication skills.
- Proficient in Office 365, CRM databases, and other platforms.
- Strong problem-solving mindset with a positive, goal-oriented attitude.
- Adaptable to changing priorities and business processes.
- Familiarity with travel platforms is a plus.
- Previous experience in customer service or contact centers is preferred.
- Availability to work in a hybrid setup (within 100 km of the office).
OFFER
Contract Details:
- Full-time (39 hours/week) with fixed shifts between 09:00–20:00, 2 days off per week.
- Temporary contract transitioning to permanent based on performance.
- 27 working days of annual leave.
Benefits:
- Free private health insurance with a permanent contract.
- Flexible perks for childcare and transport after probation.
- Multicultural, dynamic workplace in a modern office, easily accessible by public transport.
- Opportunities for growth in an industry-leading department.
- Comprehensive training (3 weeks) and ongoing coaching.
SKILLS
Microsoft Office 365 Skills
Crm Database
Goal Oriented
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