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DESCRIPTION
Lithuanian Speaking Customer Support
Athens, Greece
€1100 per month gross + bonus up to 10% of gross salary.
Our client a world leader in their industry require Lithuanian speaking customer service advisors.
Assisting customers by phone, email and live chat.
Flight paid by client and 2 weeks hotel provided
- Candidates must speak fluent Lithuanian and English and should have some customer service experience.
- Listing Creation and Management: guiding merchants in creating and managing their listings.
- Listing Verification: supporting merchants into getting their istings verified and activated.
- Review Management: guiding merchants in requests related to reviews coming from customers (review removal requests, replying to customer reviews etc).
- Search ranking: educating merchants on how Search ranking works.
- Listing Reinstatement: supporting merchants in getting their suspended or disabled GMB listings reinstated.
- Educating the merchants
Job Duties
- Helping customers with the settings of their accounts as well as downloading and installing apps and content.
- Refund request: process refund request on behalf of the customers.
- Payment account issues: assisting customers with setting up their payment accounts as well as troubleshooting related issues.
- Unauthorized charges: guiding customers to report issues related with unauthorized charges and processing related request.
- 3rd party (developer) issues: offering a high-level support for developer issues and, where necessary, referring the customer to the developer.
- Gift Card issues: guiding customers on the usage of Gift cards
