Do you want to work and live in the historic and beautiful city of Thessaloniki, Greece and kick-start your career abroad supporting users in the video game industry? Then read on and seize this opportunity!

As a Portuguese-Speaking Customer Support Agent, you will help ensure a safe and engaging online environment by reviewing and moderating digital content across social media and other platforms. You'll apply content policies to maintain standards around appropriateness, safety, and transparency.

About the company: 

The company is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, the company is a Frontline-First company that puts its people at the heart of everything they do. the company has been recognized as one of the Inc. “5000 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.

The company currently has over 47.000 employees and offices across the U.S., Philippines, India, Taiwan, Croatia and Mexico and is an equal opportunity employer.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via email in both Portuguese and English.
• Provide accurate information, resolve issues, and escalate complex cases to the appropriate team when necessary.
• Maintain clear, consistent, and empathetic communication to ensure customer satisfaction.
• Accurately document interactions and update records to support smooth follow-up and reporting.

• Fluent in Portuguese and English (C1 for each)
• Strong attention to detail and ability to consistently apply policies.
• Willingness to move to Thessaloniki and work on-site
• Willingness to work in flexible shifts and on weekends (day, late shifts, no night shifts) 
• Ability to handle a fast-paced, dynamic environment.

• Competitive salary with comprehensive benefits
• Permanent working contract + private health insurance 
• Signing bonus of 1000€
• Relocation assistance for moving to Thessaloniki: Flight tickets paid upfront with 2 weeks of free accomodation + First month of rent reimbursed(up to 350 EUR, the usual cost of rent in Thessaloniki) and administrative support
• Opportunities for career growth and internal mobility.
• A vibrant, inclusive work environment with wellness programs, team-building activities, and regular social events.
• Onsite perks like free snacks, fitness challenges, and more.

Ready to Join? If you're passionate about creating a safer online community and want to start a new adventure in beautiful Thessaloniki, apply now and be part of a dynamic, forward-thinking team!

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