DUTIES & RESPONSIBILITIES:
Engage with existing clients via phone, chat, and email in a professional and consultative manner
Manage inbound warm leads and outbound outreach activities with timely follow-up
Identify sales opportunities and recommend tailored advertising solutions based on client needs
Analyse, optimise, and manage digital marketing campaigns to improve business performance
Monitor campaign performance metrics and proactively identify optimisation opportunities
Support clients in maximising the effectiveness of advertising products and services
Escalate complex matters to relevant specialists or support teams when needed
Deliver excellent customer experience while achieving sales and performance targets.