Job location: Kraków/ Poland

Shift: 8/7

WORK FROM THE OFFICE*

Are you a fan of vlogging or constantly looking to videos to help solve your challenges? Do you want to learn more about social media regulation, online free speech, internal controls or maybe even learn about EU policy making? If the answer is yes, then we have an amazing opportunity for you as a Video Content Moderator. Join our team for the world’s best loved video-sharing website!

Content Moderators play an important role in ensuring the safety of online communities against harmful user generated content. Safeguarding the online communication space can lead to meaningful and rewarding work for a content moderator as the mission of moderation aims to create positive, safe and inclusive environments for everyone.

Rewarding outcomes are not often without challenges. As a part of the job requirement, you will be required to review and analyze explicit and extremely sensitive content sometimes involving graphic or otherwise disturbing text, videos, and images which may be disturbing due to their egregious nature. The content under review is likely to expose the reviewer to crime scenes, dangerous or derogatory content, abuse, harassment and sexually explicit content.

At Cognizant, we are committed to the safety and well-being of our employees. As part of our benefits, we proactively provide evidence-based wellbeing solutions for employees working within the critical role of content moderation. Our wellness practices are holistic and aimed at risk mitigation across areas of training, monitoring and support. We understand the cost of caring and the importance of creating a resilient workforce in which employees thrive while being able to make a difference in the world around them.

We can't wait for you to join our team!

ACCOUNTABILITIES: 

• Revision of user reports regarding website content
• Analysis and identification of content according to compliance policies
• Making well-balanced decisions and helping to resolve inquiries to defined policies and procedures by flagging discrepancies
• Using market specific knowledge and insights to improve the support of user community
• Revision of sensitive content, sometimes involving graphic or disturbing subject matter

• Proficiency of Oromo & Ethiopian language on at least C1 level, English at B2 level
• Availability to work on a 8/7 shift (including weekend shifts) from the office
• Excellent communication (verbal and written) and interpersonal skills
• Quick learner and adaptable to learn new processes, concepts, and skills
• Excellent organizational and time management skills
• Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard
• Having a neutral mindset to alternative video content that needs classification

• Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits
• Office perks: dedicated space for gaming and wellness activities, kitchen equipped with snacks and drinks
•  Open-minded and multinational environment
• Opportunity to be part of a global organization focused on development
• Professional development and clear career path
• Training & development opportunities including language courses