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Norwegian speaking jobs in Riga

8 job offers found

HIGHLIGHTED
Customer Service Agent - Norwegian (relocation included)

Riga , Riga

Easy apply
Relocation package
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Norwegian Senior Support - Paid flight and 3,5months housing

Riga , Riga

Easy apply
Relocation package
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Norwegian Speakers wanted for Customer Support in Riga

Riga , Riga

Easy apply
Relocation package
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Norwegian Speaking customer support to Riga with Relocation

Riga , Riga

Easy apply
Relocation package
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Norwegian CS, trainer, QA, TL - Riga - Paid Relocation

Riga , Riga

Easy apply
Relocation package
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Norwegian-speaking Quality Analyst to Riga, Latvia

Riga , Riga

Easy apply
Relocation package
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Norwegian Speaking Quality Analyst to Riga, Latvia!

Riga , Riga

Easy apply
Relocation package
HIGHLIGHTED
Norwegian speaking Customer Support Agent to Riga, Latvia

Riga , Riga

Easy apply
Relocation package
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HIGHLIGHTED
job offers of Tech Mahindra at Europe Language Jobs

Customer Service Agent - Norwegian (relocation included)

Riga , Latvia

Mandatory:
DESCRIPTION

Work Experience / Responsibilities

  • Handle phone calls with customer queries and provide resolution to end users
  • Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.
  • Ensure that cases are resolved within case life cycle, as per individual balanced scorecard
  • Escalate priority issues per client specifications to the immediate lead as applicable
  • Work independently and within a team
  • Communicate well with internal and external contacts
  • Provide exemplary customer satisfaction
  • Meet quality standards on all handled contacts
  • Complete hours of staffed time on all rostered days
  • Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs.
  • Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
  • Attend trainings as required
  • Attendance is full time from the office
  • Norwegian is inherent to your job duty which requires direct communication (spoken and written) with customers.
REQUIREMENTS

Preferred Competencies

  • Possesses an advanced understanding of using computers and is effectively able to multi-task across systems and applications,
  • Optimistic, friendly, positive, and self-motivated personality,
  • Ability to work in team,
  • Service oriented profile and with a focus on problem solving,
  • Ability to work shift hours (to the extent legally possible), adapting fast on change of prioritization.
  • Typing speed of minimum 30 words per minute with accuracy of 90%
  • Excellent written and spoken communication skills in Norwegian

 

Educational / Professional Qualification

  • Minimum of C1 level or Native Swedish language in speaking and writing.
  • Advanced English skills in writing and speaking to understand documentation and log accurately in the client systems
  • Previous experience in a customer service environment is of advantage

ARE YOU THE PERFECT CANDIDATE?