This global technology and services leader helps top brands grow through digital solutions and customer experience innovation, specializing in digital content, performance analytics, and customer support across 70+ countries. With advanced tools, training, and career opportunities, it fosters innovation and inclusivity to create transformative business experiences.

What will you do?

• Provide quality assurance by ensuring all client product integrations are completed

• Drive implementation setup progress for net-new Hiring Enterprise Program customers

• Ensure customer success through strong adoption, usage, and engagement

• Maintain deep understanding of product features to guide customers on best practices

• Track customer lifecycle milestones such as onboarding and activation goals

• Record customer activity in a timely manner in the CRM system

• Fluency in German and English

• Experience analyzing data, trends, and client information to identify growth opportunities

• Expert knowledge of MS Office (Outlook, Word, PowerPoint, Excel)

• Strong communication, collaboration, organizational and project management skills

• Ability to work confidently with clients and internal teams

• Strong time management and ability to work independently within deadlines

• Experience working with queues/cases/tickets in CRM platforms

• Ability to build trust quickly and develop strong relationships

• Competitive salary and quarterly performance bonuses

• Hybrid work option

• Health and dental care plan fully covered

• Life insurance and support for major life events

• Voluntary Multisport card

• Great opportunities for career growth and development