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Dyson Customer Service Agent German Market (WITH RELOCATION)

Bratislava , Slovakia

CPM INTERNATIONAL TELEBUSINESS S.L.

Mandatory:

English Advanced

German Proficiency

Company

CPM INTERNATIONAL TELEBUSINESS S.L.

Employment type

Full time

Experience

Entry level

DESCRIPTION

Our Client Dyson is a globally recognised, premium household name. They’re market leaders in design and technology and regularly launch outstanding products onto the market, such as the Dyson hair wrap, fans, and vacuum cleaners.

We’re looking for Customer Service Agents who are fluent in the German language and have a good level of English, are excited by innovation and thrive on challenges to join our vibrant Dyson customer care team and to interact with owners of some of the most innovative and stylish Dyson products in the world.

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

We´re Curious: Proactive approach to problem-solving and a “can do” attitude.

We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

What you’ll be doing?

Handle inbound calls from existing and potential Dyson customers, assisting with enquiries and looking for solutions if they are experiencing difficulties with their order or device.
As you work, you will be using leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines.
In more extenuating circumstances you may agree and arrange a technician visit or to send additional/spare parts directly to the clients.
You´ll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).
You’ll be a Dyson Ambassador by educating customers on Dyson Technology, demonstrating a full understanding of Dyson’s products and brand values.

REQUIREMENTS

What skills & experience you’ll bring to us?

Have a fluent level of written & spoken German.
Have a good level of English to communicate with our international team.
Be eligible to work in Slovakia and resident in the Slovakian territory.
Appreciate excellent customer service – no matter whether it’s a call or email, we want to offer our customers the best possible experience.
Have good computer skills and experience with MS Office.
Solution-oriented to provide the correct and best outcome for the customer.
Well-organised and able to prioritise the workload with the ability to work under pressure.

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