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Job offers with languages in Europe

1106 job offers found

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Swedish speaking support agent for FinTech company in Riga!

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Relocation package
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job offers of Nordic Jobs Worldwide at Europe Language Jobs

Swedish speaking support agent for FinTech company in Riga!

Riga , Latvia

Mandatory:
DESCRIPTION

Join Our Team in Riga as a Customer Support Agent!

 

Are you fluent in Swedish and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish fin-tech client.

 

Educational / Professional Qualification:

  • Near-native proficiency in Swedish (CEFR level C1).
  • Manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in client systems.
  • Previous experience in an outsourced customer service environment is advantageous.
REQUIREMENTS

Work Experience / Responsibilities:

  • Handle phone calls with customer queries and provide resolutions to end-users.
  • Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.
  • Ensure cases are resolved within the case life cycle, meeting individual balanced scorecard criteria.
  • Escalate priority issues per client specifications to the immediate lead as applicable.
  • Work independently and within a team, fostering effective communication with internal and external contacts.
  • Provide exemplary customer satisfaction and meet quality standards on all handled contacts.
  • Complete hours of staffed time on all rostered days.
  • Handle contacts while maintaining targets defined for the project: response time, handle time, and resolution rate aligned with Project KRAs.
  • Undertake any additional ad hoc tasks contributing to improved client service or KPI enhancement.
  • Attend required trainings.

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