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Success Specialist with German (FULL RELOCATION/PORTUGAL) open_in_new
explore Barcelona , Spain
DESCRIPTION
Customer Success Specialist with German & English – Full Accommodation & Relocation Support
Location: Portugal
Working Hours: Full-time (40 hours/week) | Monday – Sunday | 09:00 – 23:00
Contract: Unfixed-term contract
Probation Period: 30 Days
We are looking for a Customer Success Specialist to join a global company providing top-notch services to clients across the world. In this role, you’ll be at the forefront of delivering exceptional customer experiences while helping resolve their queries and technical issues.
- Handle inbound/outbound calls, chat, and messages with professionalism and empathy.
- Provide effective solutions to customer issues, ensuring satisfaction.
- Troubleshoot technical problems and escalate when necessary.
- Manage customer interactions and ensure accurate record-keeping.
- Provide feedback for process improvements and assist in enhancing service quality.
- 1-3 years of experience in customer service, technical support, or account management.
- Strong communication skills in German and English.
- Excellent problem-solving skills with the ability to manage complex situations.
- A customer-focused mindset with a passion for delivering outstanding service.
Gross Monthly Salary: €870
Language Complement: €50
Role Complement: €200
Loyalty Bonus: €300 (paid every 3 months)
Signing Bonus: €1,000 (€500 in the 2nd month, €500 in the 3rd month)
Meal Allowance: €7.17 per worked day
Holiday Bonus: €91.67
Christmas Bonus: €91.67
Performance Bonus: €120 (starting from the 4th month, based on performance)
Medical & Dental Insurance: Provided after 6 months
Annual Leave: 22 business days (as per Portuguese law)
Public Holidays: Compensation for working on Portuguese public holidays
Up to €200 travel reimbursement (after 3 months with ticket proof)
Up to €360/month for accommodation (first 3 months, reimbursed monthly)
Personalized accommodation assistance (temporary & permanent options available)
- Criminal Record (Home/National)
- Reference Letters (last 3 years of employment)
- High School Diploma / University Degree (if applicable)
- Identification (Passport or Citizen Card)
- Social Security Number (National and/or Portuguese)
- Proof of Address (National and/or Portuguese)
- Portuguese Tax Number (NIF)
- Portuguese Bank Account Details (NIB)
Start Date: Contract starts on the first day of training (fully paid).
For Non-Portuguese Citizens:
We assist with all required Portuguese documentation during your first day.
Interested? Apply today or reach out with any questions!