Dutch Speaking Customer Service Advisors – Office based

Riga, Latvia

• €1700 gross per month + Performance Bonus up to 300 EUR + benefits, depending on experience + relocation flight paid and one month accommodation
• Due to expansion our client is recruiting Dutch Speaking Customer Service Advisors for their office in Riga.
• Candidates must speak Dutch to minimum B2 level and B2 English level.
• Ideally candidates will have some customer service experience but it is not essential as training will be given.

Job Overview

• Answer calls from customers with questions and give end users the answers they need.
• Document case resolutions in the contact centre application based on phone, email, chat, and other customer communications.
• Ascertain that cases are settled in accordance with the company policies
• Assign priority issues to the immediate lead as appropriate, in accordance with client expectations.
• Communicate effectively with internal and external contacts
• Provide excellent customer satisfaction, meeting quality standards on all handled contacts
• Handle contacts while maintaining the project's defined targets: response time, handle time, and resolution rate aligned with benchmarks.

This is a list of benefits and perks offered by a company to its employees. Here's a breakdown of what's included:

Health Insurance:

• Comprehensive coverage for the employee and their family (spouse and dependents)
• Includes routine health checks, dental, vision, prescription drugs, and mental health support

Excellent Development Opportunities

• Access to an educational platform offering:

                + 5000+ free courses
                + Practice platforms
                + Certifications
                + Focus on cutting-edge technologies

•  Attractive compensation and allowances based on role and experience
• Annual leave: 4 calendar weeks of paid leave

Work Culture and Environment:

• Dynamic and enjoyable workplace
• Regular celebrations
• Wellness activities
• Great team spirit

Flexible Work Arrangements:

• Hybrid work model after meeting performance standards and depending on business needs
• Option to work from home on late shifts (ending beyond 9 pm)

€1.7k per month