This is a unique opportunity to combine customer service and technical support, assisting users with online shopping experiences as well as digital products and services.

About the company

Our client is a global outsourcing leader delivering customer experience solutions for some of the world’s most recognized brands. With thousands of employees across multiple countries, they provide support in over 35 languages and foster a dynamic, multicultural, and inclusive work environment.

What will you do?

Provide customer support via phone, email, and chat in Dutch

Assist customers with orders, deliveries, payments, returns, and account-related queries

Handle technical support requests, troubleshooting issues related to digital products and online platforms

Support pre-sales inquiries and provide product/service information

Manage and document cases in internal systems (in English)

Collaborate with internal teams and technical specialists to resolve issues

Escalate complex cases when necessary

Ensure a high level of customer satisfaction and a positive brand experience

Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,500 candidates secure their dream jobs.

Fluent in Dutch (C1–C2) and good English skills

Strong communication and problem-solving abilities

Customer-oriented with a service-minded attitude

Interest in or experience with technical troubleshooting (preferred)

Comfortable using computers, online tools, and ticketing systems

Ability to work independently in a remote environment

Proactive, adaptable, and a team player

EU passport or valid residence permit for Portugal

Remote work within Portugal

Full-time contract (40 hours per week)

Long-term accommodation option

Private Health Insurance

Rotational shifts, Monday to Sunday

International and multicultural work environment

Full training provided (including technical onboarding)

Career development opportunities within a global company