As a Polish-Speaking Customer Support Agent, you will help ensure a safe and engaging online environment by reviewing and moderating digital content across social media and other platforms. You'll apply content policies to maintain standards around appropriateness, safety, and transparency.

About the company: 

The company is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, the company is a Frontline-First company that puts its people at the heart of everything they do. the company has been recognized as one of the Inc. “5000 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.

The company currently has over 47.000 employees and offices across the U.S., Philippines, India, Taiwan, Croatia and Mexico and is an equal opportunity employer.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via email in both Polish and English

Provide accurate information, resolve issues, and escalate complex cases to the appropriate team when necessary

Maintain clear, consistent, and empathetic communication to ensure customer satisfaction

Accurately document interactions and update records to support smooth follow-up and reporting

Strong attention to detail and ability to consistently apply policies

Willingness to move to Thessaloniki and work on-site

Willingness to work in flexible shifts and on weekends (day, late shifts, no night shifts) 

Ability to handle a fast-paced, dynamic environment

Permanent working contract + private health insurance 

Relocation assistance for moving to Thessaloniki: Flight tickets paid upfront with 2 weeks of free accomodation + First month of rent reimbursed(up to 350 EUR, the usual cost of rent in Thessaloniki) and administrative support

Opportunities for career growth and internal mobility

A vibrant, inclusive work environment with wellness programs, team-building activities, and regular social events

Onsite perks like free snacks, fitness challenges, and more