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Assistance Coordinator -English Native Speaker

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Are you looking for new life experiences?

Do you want to discover faraway places and destinations?

Are you interested in the unique cultures of Southeast Asia?

 

Come work with us in Thailand, and all of the above will be within reach and accessible to you.

Our office is located in the heart of Bangkok, an exciting and fantastic city with a vibrant culture all its own.

We are currently looking for an English native-speaking employee for the full-time position of Assistance Coordinator.

 

Company overview:

Our company, Euro-Center (Thailand) Co., Ltd., is the Regional medical assistance office for various Northern & International European insurance companies. Our office is located in Bangkok, Thailand. We employ 50+ staff members, handling insurance and assistance claims with high professional standards in an international and vibrant office environment. Our office runs 24/7 and works in liaison with 9 other Euro-Centers around the world. The Euro-Center Holding SE, headquartered in Prague, belongs to the Munich RE Group with its subsidiaries, ERGO Travel and ERV, and is also partially owned by Europeiske Reiseforsikring in Norway (IF Group).

 

As Assistance Coordinator, you will be responsible for communication over the phone and via email with English-speaking and other international policyholders and a worldwide network of medical providers.

You will be part of a truly international team coming from Europe, the Americas, South Africa, and Southeast Asia, including our host country, Thailand, of course, all skilled, competent, and helpful colleagues, who are passionate about providing premium Customer Service.

 

Responsibility:

  • Handle any inbound or outbound communication related to Assistance. These communications may be with policyholders, medical and technical providers, agents, insurers, or other Euro-Center offices.
  • Co-ordinate logistical arrangements locally and internationally to assist policyholders with medical and other claims
  • Register all communications and take action in the systems provided by the company
  • Coordinate with the medical professionals according to the companies’ escalation process
  • Be able to understand the available provider network and identify preferred providers in different countries that are adequate for an ongoing case.

If this ad has sparked your interest, we encourage you to submit your CV.

REQUIREMENTS

Desired Skills:

  • English speakers with complete professional communication skills and additional knowledge of the second language will be an advantage.
  • At least 2 years of work experience. Previous work experience in medical assistance or in the travel industry will be an advantage.
  • Bachelor’s degree or Certificate of Higher Education
  • Excellent IT skills.
  • Good general knowledge, strong communication skills with a focus on an empathic approach, listening skills, and attention to detail
  • Good team player
  • Works well under pressure.
  • Able to work rotating shifts, including night shifts, for a month

ARE YOU THE PERFECT CANDIDATE?
Assistance Coordinator -English Native Speaker