DESCRIPTION
Our client is a global leader in digital customer experience and business process outsourcing, supporting international brands through customer care, technical support, AI operations, and trust & safety solutions. With a strong international presence and multicultural environment, they provide employees with extensive training, career growth opportunities, and modern workplace facilities.
- Provide professional customer support via phone, email, and chat
- Assist customers with product-related questions and account inquiries
- Troubleshoot technical issues and guide users through solutions
- Escalate complex cases to relevant internal departments
- Review and moderate online content according to company policies
- Ensure that platform content complies with community and safety standards
- Handle sensitive content with professionalism and accuracy
- Maintain high-quality service standards and customer satisfaction
- Collaborate with international teams in a fast-paced environment
- Document interactions and follow internal processes accurately
REQUIREMENTS
- Fluent in German and English
- Strong communication and interpersonal skills
- Good technical understanding and problem-solving abilities
- Ability to work independently and as part of a team
- Comfortable working in a multicultural and dynamic environment
- Detail-oriented with strong analytical skills
- Previous experience in customer support, technical support, or content moderation is an advantage
- Able to handle sensitive or repetitive content professionally
- Flexible and adaptable mindset
- Motivated to relocate and build an international career
- Ability to start in Sofia on the 5th of October
OFFER
- Competitive salary package and performance bonuses
- Relocation bonus of €1,500 gross to support relocation and initial rental costs
- 21 days of company-provided accommodation upon arrival
- Support with finding long-term housing
- Paid training and continuous professional development
- International and multicultural working environment
- Career progression opportunities within the company
- Modern office facilities in Sofia
- Private health insurance and additional benefits
- Social events and team-building activities
- Full-time employment contract
SKILLS
German
Support
gaming support
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