Italian VIP Account Manager (relocation to Warsaw, PL)

We’re an international software development and digital solutions company driven by 1,300 talented professionals across Cyprus, Malta, and Portugal.

Here, everything moves at rocket speed: driving innovation, pioneering projects, and fast-tracking careers.

Together, we turn ideas into action—let’s get started!

We are looking for an Italian VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value.

Your Shift

Working Hours: between 8am and 2am - 5 days out of 7, including 2 weekends per month

Work setup: this role is Warsaw-based, relocation support provided after remote start

• Being able to search and find for solutions of customers’ issues
• Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs
• Monitor customers’ performance & behaviour in order to evaluate bonus crediting
• Ensure that products’ compliance is being followed according to relevant regulations
• Previous experience as a Sales agent will be considered as an advantage

• Proficiency in English and Italian both written and spoken
• iGaming experience is a must
• Proactive person with good support / sales skills
• Strong communication and negotiation skills
• Attention to details
• Previous experience will be considered as an advantage

• Snacks in the Office
• 20 / 26 days of vacation per year
• 6 days of sick leaves without document required
• Attractive office location and facilities
• Medical insurance for you and your partner
• Sports package
• Birthday, wedding, and newborn gifts
• Languages classes (partially paid by the Company)
• Career growth opportunities
• International corporate parties, great team-building events and activities