About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.
What will you do?
- Provide customer support via phone and email
- Assist customers with orders, deliveries, payments, and returns
- Troubleshoot issues related to online purchases
- Act as a point of contact for external sellers
- Provide information about digital products
- Escalate and reroute complex issues to relevant departments
- Ensure a friendly and professional customer experience