Be the go-to person for customers — from answering product questions and troubleshooting technical issues to providing pre- and after-sales support and developing existing business relationships.

You’ll combine customer care, technical know-how and a commercial mindset to create great customer experiences and support business growth.

Support customers via voice, email and chat

Handle technical and billing inquiries and provide troubleshooting support

Guide customers through products, features and functionality

Deliver pre-sale and after-sale support

Escalate product safety or regulatory concerns through the defined channels

Manage and grow relationships with existing and new accounts

Develop strategies to grow revenue within your business portfolio

Prepare and deliver presentations and technical product demonstrations

Communicate with both B2B and B2C customers

Excellent: Arabic

Very good English skills

Strong communication and customer service skills

Experience with voice support is an advantage

Sales experience is a plus

Technical curiosity and a problem-solving mindset

Confidence using digital tools and communicating with customers

Ability to build relationships and understand business needs

Fully remote from Bulgaria

The role is primarily focused on daytime shifts, with occasional night shifts when business needs require it.

You enjoy combining customer interaction with technology and sales, are comfortable solving problems and want a remote role where you can build both your customer-facing and commercial skills.

Let's talk

Send us your CV in English and include reference number GS_.

Astrea Recruitment | 19 years of recruitment expertise | License No. 1809