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Payments Executive - German speaking

Gibraltar , Gibraltar

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Relocation package
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job offers of Lottoland at Europe Language Jobs

Payments Executive - German speaking

Gibraltar , Gibraltar

Mandatory:
DESCRIPTION

What you will do:

  • Take ownership and action JIRA tickets raised for the Payments Team, supporting the wider Customer Operations teams in serving our Lottohelden players.
  • Address and support Lottohelden player queries on deposit / withdrawal and help to overcome potential revenue blocking issues.
  • Escalate trending data for discussion with the relevant PSPs and support solutions proposed.
  • Review risk rules on an outgoing basis to amend based on Regulatory changes or internal triggers.
  • Achieve Productivity and Quality Assurance targets.
  • Support Lottohelden project delivery by undertaking user testing of new processes and provide constructive feedback to working groups.
  • Raise SARs with the Lottohelden MLRO, identifying individual player suspicion and group trends.
  • Follow the team's Standard Operating Procedures, keep up to date with the key changes and ensure you act in line with policy and regulatory requirements at all times.
  • Support with updating our team Standard Operating Procedures with changes once approval is received from Compliance and Risk Manager / Team Leader.
REQUIREMENTS

Who you are:

  • You are proficient in the German language.
  • Have a deep understanding of payment service providers, particularly within the iGaming sector.
  • You possess computer skills, including proficiency in Excel.
  • You are capable of working independently or remotely when needed.
  • Your analytical mind enables you to effectively work with numbers.
  • Bring previous experience in identifying fraud triggers within the Gambling sector.
  • Understand the intricacies of payment journeys between providers and merchants.

ARE YOU THE PERFECT CANDIDATE?
Jobs in Gibraltar with languages for expats - Europe Language Jobs