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Italian-speaking Technical Support
Lisbon\Porto, Portugal
DESCRIPTION
Seize the opportunity to become part of a multicultural team!
What will you do?
As a Technical Customer Advisor, you'll apply your skills to resolve emerging issues with precision and efficiency. You'll uphold excellent standards and share your passion for technology with both customers and colleagues. Given the dynamic nature of this role, you'll have the opportunity to develop your IT skills and advance your international career at your own pace.
Italian-language inbound customer support via phone, chat, and email
Responding to customer inquiries and documenting relevant case information
Ensuring excellent customer satisfaction
Assisting with pre-sales, general inquiries, and technical support issues
Appropriately addressing customer escalations and accurately documenting the process
Collaborating with other technicians to resolve or properly close tickets
Maintaining the internal ticketing system in English
As a representative of the company, you will uphold the company's values and contribute to maintaining a positive brand reputation
Candidate Profile
Native-level Italian language skills (C2) + English fluent
Experience in customer/technical support is an advantage
Patience to communicate and solve issues
Handle all data and personal information with the utmost confidentiality
Proactive, self-motivated, and a great team player
Employer offers
Work in the office in Lisbon or Porto
Option for long-term accommodation
Private health insurance
Growing opportunities and possibilities for an international career
Benefit from our modern amenities, numerous discounts at local businesses, company celebrations, events, and much more!
About Lisbon
Lisbon is the vibrant capital of Portugal, with approximately 600,000 residents in the city center and around 2.8 million in the greater metropolitan area. The city is located near the Atlantic Ocean and offers great shopping, fantastic food, a lively nightlife, and an amazing cultural heritage. Lisbon enjoys a warm climate for most of the year. This is one of the many reasons why the stunning city has become one of the most popular destinations for Europeans and has a growing expat community.
COMPÉTENCES
Tecnical Support
Good Problem Solving
Italian Native Speaker
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