Are you looking for a job for Customer Care for a Beauty brand?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal! 

Our Client

Is a global leader in prestige beauty — delighting consumers with transformative products and experiences, inspiring them to express their individual beauty. They are the only company focused solely on prestige makeup, skin care, fragrance, and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories. 

What you'll do

• Customer contact via live chat, phone, E-mails, web forms or Social Media 1:1);
• Manage consumer requests relating to Information and complaints;
• Provide excellent solutions, and service;
• Provide product and beauty advice in a professional, precise and timely manner;
• ECOM advice (questions related to returns, deliveries or refunds);
• Care advice (questions related to products, product alternatives or product specifics);
• Database maintenance (questions related to GDPR, unsubscribing from newsletters, data breaches);
• HRC (registration of reports about health-related conditions). 

• Fluent written and verbal communication skills in German (C2);
• Good knowledge of English (minimum B2);
• Excellent communication skills, empathy & high focus on customer satisfaction;
• Customer orientation, problem solving skills, teamwork;
• Agile in computer skills from the user’s perspective;
• Availability to work on shifts;
• Prior experience in Cosmetics and Luxury sector is a plus;
• Knowledge and experience with digital and social media.