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DESCRIPTION
Norwegian-speaking Customer Service Agent in Lisbon - Accommodation provided
We are looking for a Norwegian-speaking Customer Service Agent to join our team in Lisbon. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our Danish-speaking customers via phone, email, and chat.
You will help customers with a variety of issues, including order tracking, product questions, and technical support. You will also work closely with other members of the customer service team to ensure that our customers have a positive experience with this major mattress brand.
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat
- Provide technical support for our products and services
- Assist with order tracking and product questions
- Communicate effectively with customers and team members
- Work collaboratively with other departments to ensure customer satisfaction
- Maintain accurate records of customer interactions
Requirements:
- Fluent in Norwegian and English (both written and spoken)
- Excellent customer service and communication skills
- Ability to multitask and prioritise tasks effectively
- Strong problem-solving skills
- Comfortable working in a fast-paced environment
- Previous experience in customer service is preferred, but not required
Benefits:
- €1500 per month x14months
- €100 per month in a performance related bonus
- Relocation support to Lisbon including accommodation provided for €280 per month
- Food card allowance of €7.23 per day
- Healthcare provided
- Dynamic and multicultural work environment in a new office right by the sea
If you are interested in this position, please apply with your resume. We look forward to hearing from you!
